Privacy Policy
Effective Date: April 24, 2026
At TruCare Painters, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at https://trucarepainters.com or otherwise interact with us by phone, text message, email, or in person.
By using our website or providing your information to us, you agree to the practices described in this policy.
1. Information We Collect
Personal Information you provide to us: Name, email address, phone number (including mobile number), mailing address, property address, project details, photos you submit for estimates, and any other information you choose to share when requesting a quote, scheduling service, or contacting us.
Non-Personal Information collected automatically: IP address, browser type, device type, operating system, time zone, referring website, pages visited, and similar usage data collected through cookies and standard web analytics.
Communication records: When you contact us by phone, text, email, or web form, we may retain those communications for service, training, and recordkeeping purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide estimates, schedule appointments, and deliver painting services
- Process payments and send invoices
- Communicate with you about your project, including updates, scheduling, and follow-up
- Send appointment reminders, service notifications, and account-related messages by phone, email, or SMS
- Send occasional promotional offers, seasonal reminders, and referral program information (only where permitted)
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our rights
3. SMS / Text Messaging Communications
By providing your mobile phone number to TruCare Painters — through our website contact forms, by phone, in person, or through any other channel — you expressly consent to receive SMS text messages from us related to your service inquiry, scheduled appointments, estimates, project updates, invoicing, and occasional promotional offers.
- Message frequency: Varies based on your interaction with us (typically 2–10 messages per month).
- Message and data rates may apply based on your mobile carrier plan.
- Opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed and will receive no further messages.
- For help, reply HELP or contact us at (864) 692-4167 or info@trucarepainters.com.
- Supported carriers: Messaging is available on all major U.S. carriers (AT&T, Verizon, T-Mobile, etc.). Carriers are not liable for delayed or undelivered messages.
- No mobile information (including phone numbers and SMS opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes. This restriction applies to all use case categories. Information sharing with subcontractors who support our operations (such as our CRM platform, messaging service provider, and customer service tools) is permitted solely for the purpose of delivering our services to you.
4. Sharing of Information
We do not sell your personal information. We do not share your personal information with third parties except in the following limited circumstances:
- Service providers and subcontractors that help us operate our business (e.g., CRM, scheduling, invoicing, payment processing, messaging platforms, email delivery, hosting), bound by confidentiality obligations and only to the extent needed to perform their services for us
- Legal compliance, when required by applicable law, subpoena, court order, or government request
- Protection of rights, to protect the safety, rights, or property of TruCare Painters, our customers, or the public
- Business transfers, in connection with a merger, acquisition, or sale of assets, with notice to affected users where required by law
As stated in Section 3, mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve site performance, remember preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time (reply STOP to text messages, click “unsubscribe” in emails, or contact us directly)
To exercise any of these rights, contact us at info@trucarepainters.com or (864) 692-4167.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.
11. Jurisdiction
This Privacy Policy is governed by the laws of the State of South Carolina, without regard to conflict of law principles.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Effective Date.” Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
TruCare Painters Corp. Greenville, SC 29615 Phone: (864) 692-4167 Email: info@trucarepainters.com